Power up your business with self-service kiosks
Self-service technology is streamlining and improving the customer experience all over the world, from your local café to the busiest supermarkets.
September, 10, 2024
The rise of contactless service during COVID-19 made kiosks a must-have for many retailers
Self-service kiosks speed up transactions and reduce staff workloads, especially before Christmas
Element's self-service kiosks offer scalable solutions for all types of businesses
If you haven’t succumbed to the convenience of a self-ordering or self-checkout kiosk recently, you’re probably living off the grid and doing a digital detox. These handy digital devices are transforming the customer experience across the planet, from your local café to the busiest supermarkets, making shopping faster and easier for everyone.
Even more importantly, self-service kiosks are helping smaller companies to stay in business, because they reduce overheads and encourage repeat business. When customers know they can nip in and out in half the usual time, they’re more likely to come back.
Blame COVID-19, but in a good way
So, what’s driving the adoption of self-service kiosks? While they’ve been around for a while, in recent times (aka pandemic times) they’re really taken off.
When COVID-19 hit the world, businesses had to think on their feet. Suddenly, contactless everything was the way to go, which meant self-service kiosks became the holy grail of customer service. No need for face-to-face transactions, just a few quick taps and you’re done.
Christmas chaos? Not with a kiosk!
With the holiday season looming, businesses are already bracing for the Christmas rush. Like tinsel and big guys dressed in red and white, we all believe that long queues, frazzled staff and impatient customers are part of the season. Or are they? By adopting self-service tech, it’s possible to flip the negatives and make Christmas shopping easier for everyone.
Imagine a packed café in December. Instead of standing in a queue, customers can place their orders through a kiosk. Staff can focus on making coffees, while customers get their flat whites and matcha lattes faster. And in retail? Self-checkout kiosks speed up the checkout process so that shoppers can get back to wondering where they parked their car and if one turkey will be enough for Christmas dinner.
Element’s got the right self-service kiosk for every type of business
No matter what type of business you run, Element has a self-service kiosk to suit your needs. From affordable, space-saving models to high-tech, customisable options, there’s a kiosk solution for every company that physically interacts with its customers.
Element SSK-P3, SSK-P4 & SSK-E Self-Service Kiosks
On a budget? Check out the SSK-E and SSK-V
If you’re a small business looking for an affordable option, Element’s SSK-E and SSK-V kiosks are a great fit. Compact, simple to install and easy for customers to use, these Element kiosks are working brilliantly in smaller cafés and shops. They’re particularly good at helping stores to cope with times of high demand, like lunchtime, without having to put on extra staff.
If space is really limited, a countertop kiosk is the way to go. Element’s SSK-E can be configured to sit on your counter without hogging floor space. Customers can search for products, place orders, or pay – all from the tiniest footprint.
Need something flash? Meet the SSK-P3 and SSK-P4
For bigger businesses with busy front lines, Element’s SSK-P3 and SSK-P4 kiosks offer all the bells and whistles. These premium models can be fully customised to suit your needs, from advanced payment systems to loyalty programme integration. They’re perfect for high-traffic businesses that need self-service options to keep up with the Christmas crowds.
Picture a bustling gastro-pub during the holiday season. With a self-ordering kiosk like the Element SSK-P4, customers can easily browse the menu, order and pay in one seamless process—no queues and no fuss. Plus, these kiosks are modular, allowing you to add extras like printers or scanners to fit your operational needs.
Does a self-service kiosk make sense for your business?
If you’re still on the fence about getting a self-service kiosk, here’s a quick checklist of benefits to help you decide.
- Faster service: Customers can breeze through transactions, easing the workload on your staff.
- Happy customers: People love the speed and independence of self-service kiosks, because they can get more done in less time.
- More efficient: Kiosks can be used to take care of the routine stuff, so your team can focus on more important tasks.
- Cost-effective: Even the most budget-friendly self-service kiosks help save on labour costs while improving service.
- Scalable: From a single countertop kiosk to multiple self-checkout stations, Element’s kiosks can grow with your business.
Why choose Element for your self-service revolution?
Element’s kiosks aren’t just about looking good – they’re practical, adaptable and easy to use. Whether you’re after a basic self-ordering kiosk or something more advanced, Element has the self-service tech to match your business needs. And with the option to add peripherals, like barcode scanners and payment terminals, you’re getting a kiosk that’s tailored to fit your operations.
And the best part? You don’t need to be an IT expert to get them an Element kiosk solution up and running. Installation is straightforward, so you’ll be seeing the benefits of self-service in double-quick time.
Ready for the Christmas rush?
As the holiday season approaches, there’s no better time to consider how Element’s kiosk solutions can help streamline your business and solve staffing issues. Whether you’re a café, retail store or something in between, Element’s range of kiosks has you covered.
Get ready to impress your customers with faster service and the convenience they’re craving. Self-service kiosks can turn the silly season into the slick season, because who has time for queues when there’s a glazed ham in the oven!
